Privacy

This page contains three policy statements:

• our Privacy Policy
• our Cookie Policy
• our Children's Privacy Policy

This policy is effective as of May 24, 2018.

Agency of Record LLC owns and operates www.agencyofrecord.com and related websites. We also host websites and provide content management services for our customers. This privacy policy applies only to our own websites and not to the websites of our customers. This policy does not cover how our customers may use the data that we collect on their behalf. For information on how a customer of ours uses such data, please consult the privacy policy of that specific customer.

Your privacy is important to us. It is Agency of Record LLC's policy to respect your privacy regarding any information we may collect from you across our primary website, www.agencyofrecord.com, and other sites we own and operate.

When you visit our website, our servers automatically log the standard data provided by your web browser. This data is considered “non-identifying information,” as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geolocation data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information, such as your:

• name
• email address
• phone number
• work address
• payment information  

This data is considered “identifying information,” as it can personally identify you. We only request personal information relevant to providing you with a service, and we only use it to help provide or improve the service.

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in the future. We do not disclose the specifics of this information publicly, but we may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

The personal information we collect is stored and processed in the United States, or whereever our partners, affiliates, and third-party providers maintain facilities. We transfer data only within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We retain personal information only for as long as necessary to provide a service, or to improve our services in the future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

If you request your personal information be deleted, or your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

We use third-party services for:

• analytics tracking
• advertising and promotion
• content marketing
• email marketing
• payment processing  

These services may make use of our data solely for the purpose of performing specific tasks on our behalf. We share information with them only to the extent necessary for them to provide their services to us. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is permitted only for as long as necessary to perform a specific function. We work only with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. We may, however, cooperate if we believe the requested information is necessary and appropriate to comply with a legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

This privacy policy covers only Agency of Record LLC's own collecting and handling of data. We work only with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information:

Agency of Record LLC
1910 Towne Centre Blvd., Suite 250
Annapolis, Maryland 21401
United States

privacy@agencyofrecord.com

We use cookies to help improve your experience of www.agencyofrecord.com and other websites that we own. This cookie policy is part of Agency of Record LLC's privacy policy, and covers the use of cookies between your device and our sites. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.agencyofrecord.com, with the understanding that we may be unable to provide you with some of your desired content and services.

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g., logging in), to track site usage (e.g., analytics), to store your user settings (e.g., timezone, notification preferences), and to personalize your content (e.g., advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically track your activity only on that particular site. Cookies set by other sites and companies (i.e., third parties) are called “third-party cookies” and can be used to track you on other websites that use the same third-party service.

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance Cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality Cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customized, enhanced or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/Advertising Cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We do not use this type of cookie on our site.

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Agency of Record LLC's cookie policy.

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings either to refuse cookies altogether or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

We are committed to protecting the privacy of children. This children’s privacy policy is part of our approach to privacy in accordance with the US Children’s Online Privacy Protection Act (COPPA).

We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.

As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page https://www.agencyofrecord.com/contact. We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.